Shipping & Delivery

LED CREATIONS & DESIGN shipping charges are based on the size, weight and destination zone of the product ordered. For any order under $50, a $5 shipping charge will be added. Express delivery or second day delivery is extra. For more information, contact our Customer Service department at 714-676-8242. If you are a member of our Professionals program, call 714-676-8242.

We offer “free shipping” or “free shipping and free returns” on many of our products. “Free shipping” refers to standard shipping; express delivery and second day charges are extra. Our “free shipping and free returns” offer is available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. Products that ship by freight are not eligible for free shipping or free returns. “Free returns” does not apply to items over 5 lbs.

PAYMENT INFORMATION

LED CREATIONS & DESIGN is required by certain states to charge sales tax on online orders. Sales tax will be automatically added to the shopping cart. Please note that we do not add sales tax unless we are required by law to do so.

Alabama customers please note: Seller has collected the simplified sellers use tax on transaction(s) delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU- R010068698.

LED CREATIONS & DESIGN accepts American Express, Visa, Master Card, and Discover credit cards for online purchases on ledcreationsanddesign.com

PayPal, personal checks, purchase orders and money orders are also accepted, but you must first call in your order to 714-676-8242. For personal checks, purchase orders and money orders, please note that we cannot ship your purchases until these funds clear our bank, a process which may add additional time to your order. Purchase orders must be faxed to us at 714-676-8242 with the original signature attached, then the form must be mailed to us to complete final processing. Mail to: LED CREATIONS & DESIGN, 14747 Artesia Blvd. #4A, La Mirada CA 90638.

We require a minimum online order of $10 at ledcreationsanddesign.com. The vast majority of our items are more than $10 so this usually isn’t a problem, but for smaller items, we need a minimum dollar amount in order to meet minimum shipping and handling charges.

We will offer Store Gift Cards at event time.

Sale pricing is listed online and is valid only through the dates displayed on individual product pages. Please note that quantities may be limited, and that offers are good only on in-stock merchandise. Sale pricing is first come, first served, and no rain-checks will be issued. The pricing is not valid on special orders, previous orders or with other coupons or discounts, and other restrictions may apply. We also list sale pricing in emails, catalogs and other printed materials. Typographic, photographic and/or descriptive errors both in print and online are subject to correction. Please contact us if you have any questions about a sale price.

Pricing & Warranties

LED CREATIONS & DESIGN, Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. LED CREATIONS & DESIGN., offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.

LED CREATIONS & DESIGN, proudly stands behind the products we sell. The LED CREATIONS & DESIGN 3 Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within three years of the purchase date should you discover any defect in materials or workmanship. Our 3 Year Warranty does not include the power supplies nor 3rd party accessories sold with the products.

This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer.

This warranty extends the manufacturer’s warranty to 3 years. To obtain service for an item under warranty, please contact our Customer Service department at 714-676-8242. All items must be brought into a LED CREATIONS & DESIGN Store or returned to LED CREATIONS & DESIGN for service.

In no event shall LED CREATIONS & DESIGN, be liable for incidental damages. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our 3 Year Warranty program, please use our contact us page.

Some product identifies a “Comparable Value” with a reference price. Please note that these references are for items that are exclusive to LED CREATIONS & DESIGN, and which are manufactured and produced directly for LED CREATIONS & DESIGN. By taking a link out of the retail chain, LED CREATIONS & DESIGN can offer you a significant savings compared to similar brand name items. LED CREATIONS & DESIGN believes that similar products are offered by other retailers at or about the “Comparable Value” price listed on the signs. However, we invite customers to shop our competitors and compare the value listed for the particular item and decide for themselves. Please note that the “Comparable Value” reference price is not an original price amount and does not refer to a price at which LED CREATIONS & DESIGN has sold the item in question.

Miscellaneous

Each of our LED CREATIONS & DESIGN stores has a text number that you can use to get fast answers about product availability, product features and other questions. Text messages received after store hours will be answered the next business day. We will only text back responses to your questions; you will not receive promotional texts from us. Message and data rates from your mobile carrier may apply.

We are happy to email digital catalogs at your request.

When you place an order, you will receive an email confirmation listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second email telling you when your order ships, which will include carrier tracking numbers. LED CREATIONS & DESIGN will never sell or distribute your email address. Click here to read our full privacy policy.

Electrical products and bulbs sold through ledcreationsanddesign.com and LED CREATIONS & DESIGN retail stores are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Select special order products may be modified for different world regions. There is an additional fee for this service, and additional delivery time is required. Please contact Customer Service at 714-676-8242 for additional information.

Not to worry! Our Lighting Consultants are available by phone, email or online chat to help you with your questions. To place an order or if you have questions about our products, please call us at 714-676-8242. For questions about existing orders or for policy questions, please call 714-676-8242. If you are a member of our Professionals program, please call 714-676-8242. Thank you!